Customer Service Advisor
Posted 4 days ago by Back 2 Work Complete Training
We’re recruiting for Customer Service Advisors to earn up to £24,000 per annum.
Customer Service Advisor benefits:
- Canteen on site
- Free car parking on site
- Good links to public transport
- Uniform provided
- PPE provided
Customer Service Advisor role:
- Respond promptly and professionally to customer inquiries and complaints via phone, email, and live chat.
- Provide accurate information about products, services, and company policies to customers.
- Assist customers in resolving issues and finding appropriate solutions.
- Process returned goods and items for customers within agreed time-frames.
- Ensure customer complaints are handled effectively and escalated when necessary.
- Maintain a high level of knowledge about our products and services to effectively assist customers.
- Collaborate with other departments to resolve customer issues and ensure a seamless customer experience.
- Document and update customer interactions and transactions in the company's CRM system.
- Meet or exceed individual and team performance targets, including customer satisfaction, response times, and quality of service.
- Handle escalation calls in the first instance to establish.
Training is included to prepare you for this role
Customer Service Advisor pay:
£24,000 per annum.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- CC_MANCHESTERGO 8.7
- Job ID:
- 221891771
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