Are you an experienced Customer Service Manager looking for a new and exciting opportunity ? If so Pertemps are supporting our successful client based near Sutton Coldfield who are looking for a dynamic Customer Service Manager on a full-time permanent basis. Please note this is an office-based role (No hybrid).

Working hours:

Monday – Friday no weekends and competitive salary

Main duties:

Main responsibilities are to oversee and lead the sales support team to ensure excellent customer satisfaction. The Customer Service Manager is responsible for overseeing and leading the customer service department to ensure excellent customer satisfaction. This role involves developing effective customer service policies, handling escalated issues, and implementing strategies to improve the overall customer experience.

Leadership & Management:

• Supervise, mentor.
• Manage team performance and provide regular feedback.
• Set clear objectives and goals for the Sales support team.
• Conduct regular performance reviews and identify areas for improvement.
• Handle escalated customer complaints and issues, ensuring swift and effective resolution.
• Coordinate with other departments to resolve customer issues and improve processes.

Experience:

• Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.

Skills:

• Proven track record of maintaining high levels of customer satisfaction in a fast-paced industry.
• Good team development and leadership skills.
• Experience working for a manufacturing business advantageous.
• Experience of using SAP / ERP would be an advantage.

   
      
If this sounds like the perfect role for you click apply now for an immediate review.