Customer Service Team Leader
Posted 3 days ago by Brook Street
Fantastic opportunity to join a well-established technology business in Coventry as a Customer Service Team Leader! You must have 2+ years customer service team leader/manager experience, in a busy B2C environment and a track record of leading people and will be known for engaging, motivating and leading by example.
Up to £31,000 per annum
Monday to Friday 9am - 5.30pm (Hybrid working minimum 3 days in the office)
Parking on site
25 days annual leave, plus a day off for your birthday
Worldwide Travel Insurance
Group Income Protection Insurance
Main Duties;
- Responsible for leading the Customer Support Team
- Engage and inspire those you lead to achieve their goals & key company KPI`s
- Be an influential coach, mentor and help drive the development of those around you
- Understand people and can effectively manage expectations
- Provide help and advice to customers using our products
- Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do
- Keep accurate records of discussions or correspondence with customers & staff
- Creating and implementing reports and providing KPI`s analysing the customer service levels and identify trends to report back to
- Ensuring that all staff always stay at the correct level of training and be a part of the training process
- Challenge the status quo to do things better, continuously assess processes and potential improvements
- Able to implement efficiency projects within customer support and support the rest of the business with larger cross-departmental projects
- Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible
Person Specification;
- Leadership experience with a confident attitude
- Process improvement, coaching and developing people
- Effective and confident in communicating and building relationships at all levels - internal and external stakeholders
- Great problem-solving skills
- Possess high attention to detail
- Educational qualifications to support the ability to analyse data
- Computer literate (MS office applications specifically; high standard of Excel skills and ERP system experiences ideally SAP)
- If interested in this role and you have relevant experience, please click APPLY NOW a member of the team will be in touch if successful.
- Type:
- Permanent
- Start Date:
- 04/03/24
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- COV/22109_1719328461
- Job ID:
- 221894939
- Applications:
- Less than 10
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