Customer Service Representative

£25,000 - £28,000 DOE - Excellent benefits, training and progression

Permanent

Crawley - Hybrid working on offer after initial training period

Do you have a passion for delivering excellent customer service?

Do you thrive in a busy role where you have responsibility for providing a seamless customer service experience?

My client is a successful, global business and this role will see you managing the day-to-day operations across a set of clients that you will have responsibility to manage and form great working relationships with.

Working as part of a small, friendly and collaborative customer service team, your duties will include:

• Processing orders and dealing with customer enquiries/complaints.
• Raising, expediting and chasing purchase orders.
• Processing and amending customer sales orders, and keeping the customer updated.
• Arranging deliveries, transportation and producing relevant shipping documentation.
• Producing customer invoices, ensuring accuracy of information prior to sending.
• Communicating and following up product and costing queries with the sales team.

To be successful in this role, you will have:

• Customer Service experience gained from a similar position
• Effective and confident communicator with problem solving skills
• High level of accuracy and attention to detail
• Ability to multi-task, prioritise and manage time effectively
• Work under pressure to deadlines
• Competent Microsoft office skills

You will receive excellent training and once this has been completed will be able to work in a hybrid pattern with 2 days a week being based from home. Working hours are 9-5 Monday to Friday.

There are great benefits on offer with this opportunity including 28 days annual leave PLUS Bank Holidays, contributory pension, enhanced maternity /paternity leave (subject to eligibility) and instant access to a range of retail and gym discounts and health and well-being advice.

If this sounds like a role that utilises and builds on your current experience, we look forward to receiving your CV.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.