Repairs Customer Services Advisor
Posted 3 days ago by AKTON Resourcing Ltd
Repairs Customer Services Advisor
Newham
To provide an efficient and effective front line service dealing with a variety of service requests and providing information and guidance relating to repairs within Housing services.
To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service.
To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building.
To understand what matters to customers, and to ensure appropriate levels of understanding throughout the staff delivering services.
To take card payments to pay for a council service when required following the correct security protocols.
To demonstrate alignment with the Council's vision, aims and values.
To use effective communications, liaison and working relationships across the locality team.
To use all available information technology applications and other systems to provide information, advice and support for customers.
To work as part of the repairs contact team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation.
- Type:
- Contract
- Start Date:
- ASAP
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- RQ1302330_1719390516
- Job ID:
- 221897311
- Applications:
- Less than 10
Remember: You should never send money to a prospective employer or disclose any financial information. Should you encounter any job listings requesting payments or financial details, please reach out to us immediately. For further guidance, visit jobsaware.co.uk.
