Who we are 

Euromonitor International is the leading independent market research company; investigating and understanding what consumers want and need, helping businesses create products and services that cater to their preferences and trends. We are an organisation that champions flexibility, with opportunity to grow and be supported with continuous learning and development. 

What you will be doing 

Join Euromonitor’s vibrant central London office (a short walk from Farringdon station) as our Reception Team Lead.

This full-time, on-site role is pivotal in maintaining our professional office environment and ensuring smooth operations. You’ll report directly to the Office Manager and display a professional attitude and have an approach in-line with Euromonitor Values. 

• Responsible for rotas, ensuring the reception desk has full cover
• Performance of two Receptionists, including objective setting, reviews and appraisals.  Ensuring work load is spread evenly across the team
• Manning the reception desk, greeting visitors and helping them navigate through the office in a warm and professional manner
• Maintain the professional appearance of the buildings Reception area
• Switchboard management and relaying messages to colleagues within SLA timeframes
• Admin support for meeting room bookings and managing room calendars to ensure rooms are free for use whenever possible
• Front line security through management of door access fobs and lockers, providing new starters with these on day one and issuing replacements
• Provide Executive Assistant services for Senior Leadership.
• Assist Facilities with Health & Safety routines such as fire alarm testing and fire drills
• Ad hoc duties such as scanning and filing contracts, printing, payment support etc.
• Book, manage and support all events in the office
• Offsite events coordination and support when required
• Manage the 3rd part Travel Management co relationship for London
• Booking support for London staff (flights, hotel, transfers, visas, insurance, payments, ad hoc issues).  Ensure training is offered for all London travellers, especially new starters
• Travel Policy management (update and enforce limits, carry out periodic policy reviews)
• Monitor the travel budget to help find cost reductions and provide invoice pre-approval checks
• Process senior leadership team expenses & credit cards on D365

What you’ll need:

• Proven experience in a reception or front desk role, with a professional and approachable demeanour.
• Previous experience in a supervisory or team lead position is preferred.
• Strong leadership and team management skills.  Commitment to fostering a positive and inclusive team culture.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and reception management software.
• Strong organisational and multitasking abilities, with a high level of accuracy and attention to detail.
• Conflict resolution and problem-solving skills.
• Ability to handle confidential information with discretion.
• High level of reliability and punctuality.

What you’ll get 

Professional Development: Grow your career with opportunities within a consultative and professional environment 

Positive Work Environment: Join a collaborative and inclusive workplace culture where your ideas are valued, diversity is celebrated, and teamwork is encouraged 

Community Involvement: Make a positive impact in the community through our volunteer programs, charitable initiatives, and corporate social responsibility efforts 

(and more….!) 

The interview process  

Initial Video Call; with a member of our Talent Acquisition team (chat through your CV and learn more about us as a company and the role)  

Video Call Interview; with the Hiring Manager and potentially another team member (explore your experience and see if there is a fit for the team and role)  

Face2Face Interview; visit our London office and meet the team. 

Final call with our Head of Operations will be added here

The TA team will be on hand throughout the entire process to provide support and champion you!   

Please advise us of any reasonable adjustments needed.  

Our Values 

We act with integrity 

We are curious about the world 

We are stronger together 

We seek to empower 

We find strength in diversity