Job Title: Customer Service Advisor

Industry: Local Government

Location: Lincolnshire

Assignment Type: Temporary

Hourly Rate: £12.08

Start Date: 8'th of July

Assignment Length: On-going assignment

Our client, a leading local government organisation, is seeking a Customer Service Advisor to join their dynamic and dedicated team. As a Customer Service Advisor, you will play a crucial role in providing exceptional service to customers. This is an on-going temporary assignment.

Key Responsibilities:

• Provide an exceptional customer service experience to all customers who contact the Customer Service Centre.
• Gather required information through effective call control, questioning, and fact-finding, showing empathy and understanding to resolve or escalate, while accurately recording information in the appropriate IT systems.
• Process contacts and signpost customers using available knowledge through service-specific IT systems and your training.
• Offer courteous and fair treatment to all customers and identify and prioritise urgent contacts and respond promptly following the correct process for the service.
• Embrace change and demonstrate a flexible approach to work.
• Achieve individual and team objectives and key performance indicators.

Skills and requirements:

• Experience working in a telephone-based Customer Service Centre.
• Proficiency in Microsoft Office applications.
• Ability to record information accurately and in a timely manner using electronic resources.
• Ability to talk and type simultaneously to input information into service-specific IT systems.
• Availability to work Monday to Friday between 8AM-6PM after training.

Additional assignment details:

• Full-time position of 37 hours per week.
• Onsite role with training between 9AM-5PM.
• Convenient office location in New Boultham, Lincoln, with nearby parking and excellent transport links.

Join our client's team and make a difference in the lives of the community.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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