Senior Administrator – Hire and Sales

Salary: Circa £29,000

Duration: Permanent

Location: Bristol

Reports to: Operations Manager

Our client are a well-established and rapidly expanding company which provides materials handling solutions to a UK wide customer base. As a leading independent Forklift Truck dealer in the region, they have a commitment to providing the very best customer service available in our field.

An excellent opportunity has arisen at their Bristol depot for an experienced Hire and Sales Coordinator.

Person Spec:

We are looking for a customer relationship builder who is engaged and driven. Must have exemplary organisational skills along with high levels of IT proficiency. A willingness to take ownership of the day to day running of a hire and sales function combined with the capacity to engage with, and contribute to, the general running of a busy office environment.

Responsibilities

• Day to day running of a busy hire desk including transport coordination and workshop/customer liaison.
• Coordinator of all administration surrounding truck sales from the point of sales order to final delivery logistics.
• To assist in the smooth running of a busy office environment utilising a strong organisational ethic.

Main Tasks

• Plan and coordinate the hire desk which includes handling enquiries, truck allocation, hire fleet management and customer liaison administration.
• Hire fulfilment utilising internal and external transport and associated logistics.
• Reporting on hire fleet utilisation and status through KPI’s.
• Liaise with sales team to administer truck orders from inception to completion.
• Liaising with finance providers.
• Act as main liaison between operations and sales team
• Support accounts and service function as and when required.

Requirements:

Essential:

• 5 years administration experience
• Exceptional organisational skills
• Strong IT knowledge including word and excel.
• Proficient communication skills both written and oral.
• Effective team player who can manage a varied and busy workload.
• Good understanding of customer service expectations and excellent telephone manner
• Able to deal with reactive work.
• To have commercial awareness

Desirable:

• Previous knowledge of a hire function.