Case Handler – Help to Buy

Cardiff or Wrexham - Hybrid working option

Salary £23,380

Do you want to work for one of the UK’s biggest investors?     

We’re on the lookout for a Case Handler – Help to Buy to ensure that the highest level of case management and administrative support for all aspects of Help to Buy – Wales (“HTBW”) activity are carried out efficiently and professionally.       

As Case Handler, you will be responsible for the case handling of a mixed pipeline of highly detailed new and existing buyer applications from initial receipt of application through to the legal completion of the shared equity loan.   With a proactive approach, you will ensure all regulatory and internal Service Level Agreements are met and customers are kept informed through various channels of communication.   

You will be responsible for the onboarding of new applications and processing post completion events but you could also develop your knowledge and skills within the team checking land registration and/or recovering arrears within HTBW.     

An excellent communicator, you will provide a high level of customer service and support to customers by building relationships with IFAs/Mortgage Advisors, Conveyancers and RICS valuers to ensure the customers experience is seamless.      

We are looking for an individual that has;    

• The ability to work well under pressure to meet targets and tight deadlines 

• Experience of answering and dealing with telephone queries 

• Excellent accuracy and high attention to detail 

• Strong organisational skills with the ability to manage own workload effectively 

• Previous administration experience 

• A commitment to taking a proactive approach in taking ownership of self-development  

• A confident telephone manner and the ability to deliver excellent customer service 

• Strong written and oral communication and interpersonal skills 

• Confidence to make own decisions 

• Excellent experience in standard IT/PC applications including Word, Excel, PowerPoint, Outlook. 

Benefits and rewards    

We will always recognise and reward your hard work and success. We offer:

• Flexible working   

• Competitive salary   

• Discretionary company bonus scheme   

• Contributory pension plan - employer’s contribution rate of up to 10%   

• 30 days’ paid annual holidays   

• Closed over Christmas  

• BUPA health care scheme (contributory)   

• Cycle to work scheme   

• Free car parking   

• Employee loan scheme   

• Career progression opportunities   

• Learning and development   

• Wellbeing activities