Our client is a dynamic trade association and End Point Assessment Organisation (EPAO) that has recently achieved OFQUAL regulation. They are embarking on an exciting period of expansion and are seeking a proactive, experienced Operations Manager to manage, maintain, and grow their services.

Position Summary: We are looking for a commercially astute, confident, and personable Operations Manager to strengthen operations, build relationships with key stakeholders, and lead the End Point Assessment team. This role offers the opportunity to make a significant impact and truly make it your own.

Key Responsibilities:

• EPAO Services Management: Lead the management of EPAO services with a focus on growing and retaining clients in a niche market, aiming to establish the client as a leader in their field.
• Quality Assurance: Oversee internal and external quality assurance processes (Ofqual) to ensure a compliant and audit-ready EPAO service.
• Team Leadership: Manage direct reports from assessors and create a high-performing team environment. Support contracted End Point Assessors to deliver a consistent, standardised, and compliant EPA service.
• Stakeholder Relationships: Build and maintain strong relationships with key stakeholders, ensuring the highest standards of customer service.
• Performance Reporting: Produce reports on EPA performance, including pipeline, threats, and opportunities.
• Advice and Guidance: Provide members and associations with expert advice and guidance on skills and EPA.
• Training Delivery: Conduct training sessions for internal stakeholders and customers on all matters related to EPA.
• Point of Contact: Serve as the primary contact for external apprenticeship providers, the ESFA, and OFQUAL.

Required:

• Previously Managed an EPAO
• Previous sales experience is a bonus
• Strong Project Management skills.
• Good communication and organisational skills.
• Experience managing a high performing team.
• Experience with curriculum or assessment development .

The role will be:

• Full t ime , permanent and hybrid.
• 2 days a week i n Southampton.

S Knights Recruitment are a specialist Employability and Skills recruitment agency. We recruit for Colleges and Training Providers across the UK Job Reference: DH4745 Salary: £35,000 to £40,000 Location: Southampton