Service Manager

Join MSI UK as an Service Manager and embrace diversity by thriving together.

Contract Type: Permanent

Hours: Full time, 37.5 hours

Reporting directly to the Regional General Manager, the Service Manager will drive our Treatment Centre Operations team to achieve exceptional results in line with our organisational vision. Your primary responsibility will be to provide effective leadership and management for the Treatment Centre Operations team, ensuring operational priorities align seamlessly with our overall goals. You will manage and optimise resources, including personnel, consumables, equipment, and property, to ensure smooth and efficient operations.

Collaborating closely with fellow Service Managers and other departments, you will play a vital role in achieving our organisational objectives and ensuring the delivery of safe and sustainable services. Your role will also involve traveling to Community Treatment Centres as needed, deepening your understanding and enhancing your impact.

To excel in the Service Manager role, you need to demonstrate key skills such as role modelling desired behaviour's, effective collaboration, and the ability to inspire and lead a motivated, productive team. You should be capable of making sound business decisions independently, providing exceptional client-focused service, and taking ownership of tasks while working autonomously. Experience in a healthcare setting or with the Care Quality Commission is also advantageous.

In the initial 6 - 12 months of the role, you will support with the set up of new sites across the Region which will include:

• Supporting the RGM with the strategic planning and execution of new site setups within the region
• Collaborating with cross-functional teams to ensure seamless integration of operations, technology, and personnel
• Recruitment, induction, and training of a full service delivery team

The job description for this role is the 'BAU' following initial site and service mobilisation and travel across the Region and to other Regions will be expected.

What’s in it for you as a Service Manager?

In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

• Financial Reward: Competitive salary with opportunities for progression, up to 5% employer pension contribution, thousands of perks through Blue Light card and Free Parking!
• Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.
• Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits.
• Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression.