Customer Relationships Officer

Southwark

£22 per hour umbrella

Contract (3 months+)

The Role:

To manage the Council's responsibility with regards to customer relations surrounding works to the council's housing stock.

To ensure that relationships are developed at area and community level.

To monitor customer care and relations and to propose appropriate corrective action as required to achieve customer satisfaction. To manage customer consultation events and processes.

Resolve problems at an area or project level dealing with officers, residents, service providers, consultants etc.

Use consultation, customer focus, and interpersonal skills in assisting the delivery of investment programmes and services through phone calls, emails, site visits, newsletters and meetings (both in person and online).

The Candidate:

• Knowledge of current housing legislation and social issues impacting on service delivery.
• Knowledge of best practice in consulting with the local community.
• Knowledge of project and contract management in a construction environment
• Experience of managing a wide range of customer related projects.
• Effective interpersonal skills and ability to represent the council in a variety of settings and build customer confidence.
• Ability to use computer systems including word processing, spreadsheets for correspondence, reports and performance monitoring.

How to Apply:

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; (phone number removed).