Job Title: Service Advisor - Prestigious Car Brand

Location: Pulborough RH20 1AR

Salary: Basic salary between £28,000-£31,000 (depending upon experience) and Up to £9,000 bonus opportunity

Full Time and Permanent – role will involve working Saturdays on a rota Basis
 
Our client is an automotive retailer representing prestigious car Brands, they have a total of 30 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire.

Established since 1931, they are a successful and progressive third generation family owned business. They are now actively looking to recruit for a Service Advisor for their premium and luxury car dealership in Pulborough.

The role of the Service Advisor is to:

• Provide our clients customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.

• Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.

• Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our clients brand standards.

KEY RESPONSIBILITIES

• Provide exceptional levels of customer service and ownership throughout the customer’s experience.

• Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.

• Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.

• Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.

• Confidently establish an understanding agreement with the customer of the work to be carried out.

• Accurately maintain the service department loading system in line with workshop capacity.

• Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.

• Understand and adhere to manufacturer service requirements.

• Maintain safe working practices and abide high standards of the business.

• Take on additional responsibilities as required by the business.

Skills & Essential Requirements

• Full UK driving licence.

• Organised.

• Smart appearance.

• Confident.

• Ability to excel in a team-based environment and achieve common goals.

• Previous experience as a Service Advisor in the Automotive sector

Benefits:

• 25 days holiday + bank holidays

• Bonus / Commission

• Pension Scheme

• Free Eye Tests

• Childcare Vouchers

• Referral Scheme

Please only apply for this role if you are happy to work Saturdays on a rota basis.

To apply for this role please submit your full and up to date CV to Jack at Pybus Recruitment