Operations Executive

3 days at HO – Petersfield (Monday – Wednesday)

2 days Hybrid (Thursday – Friday)

Salary Up to £31K

Location: Petersfield

Futures Recruitment Services Ltd is currently seeking an experienced Operations Executive on behalf of our client, a leading training provider. If you have a background in Customer Service and are skilled in administration, this could be the perfect opportunity for you to excel in a dynamic and supportive team environment.

Requirements:

• Experience using CRM systems, particularly Microsoft Dynamics 365.
• Proficiency in data representation and accuracy.
• Familiarity with Learning Management Systems.
• Strong analytical skills focusing on business requirement analysis.
• Excellent communication, presentation, and organizational abilities.

Responsibilities:

• Manage and maintain the Customer Relationship Management (CRM) system, ensuring data accuracy and reliability.
• Develop and customize the Microsoft Dynamics 365 environment to align with business needs and requirements.
• Support students in their studies and qualification content in the Learning Management System (LMS).
• Assist in the onboarding of new clients and ensure customer fulfilment.
• Provide ongoing support to super users and team members in CRM use.
• Support the ACT team with ensuring Customer Success and managing reporting and queries.

Benefits:

• The company will match pension contributions up to 5% of the salary
• The company will contribute to medical insurance 
• Help @ Hand App
• Life Assurance
• Income Protection

If you possess the required skills and experience for this role, please connect with our consultant Matt Bennett at Futures Recruitment Services Ltd for a confidential discussion and to learn more about this exciting opportunity.