Please note that this role will close at 00:01 on Friday 12th July and therefore we advise getting your application by no later than midnight on Thursday 11th July.

Location: London, hybrid

About Ofcom

Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.

Our culture is clear – we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.

We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.

About the team you’ll be part of

The Economics & Analytics Group provides the economic analysis. We help to shape policy based on insights from economic theory and empirical research and strive to be thought leaders in how we apply economics to benefit UK consumers and citizens in communication matters. 

The purpose and scope of the role

PAs and Senior PAs in the EAG are responsible for providing support to individual Directors and play an active role in the day-to-day running of the group.

Your Key Responsibilities

• Efficient and agile diary management to Directors, assessing priorities to maximise better use of their time, while ensuring deadlines are met.
• Close interaction with the Directors, anticipating, flagging, and escalating incoming issues and updates. Proactively respond to inquiries/diary changes and resolve problems before they get to Directors.
• Acting as an effective interface between Directors, their respective teams, and other internal and external stakeholders.
• Ensuring directors’ timesheets and expenses are completed accurately and on time.
• Organising internal, and external stakeholder meetings on behalf of relevant directors by liaising with PAs and booking rooms/equipment required for hybrid sessions.
• Ensuring Directors have all relevant papers and agenda for meetings, including commissioning briefings where required.
• Providing administrative support to the group on various activities (recruitment, procurement).
• General admin support, producing and sending out written documents, such as letters, reports, and emails, giving a clear, with excellent attention to detail.
• Acting as secretariat to internal steering groups, and support weekly senior resourcing meetings, producing agendas, papers, and minutes.
• Supporting the organisation of team events, such as away days, conferences, and large team meetings.
• Booking travel and accommodation for the Directors and the team. Organising itineraries.
• Workday delegating for your directors, submitting expenses, timesheets, or approving on their behalf.
• Being flexible to accommodate extra work and take on ad hoc projects/work to meet deadlines and manage workload.
• Providing cover for other PAs as required.
• Always maintaining strict confidentiality.

The skills, knowledge and experience you’ll need for success

• Evaluating problems:  Proactively identify and generate insights and solutions without much guidance. This is a fast-paced role for someone personable, not easily flustered, and willing to get stuck in whatever comes their way and collaboratively work with others.
• Executing Plans and Embracing change: Excellent organisational and time management skills, using judgment to prioritise tasks and set clear goals while keeping an eye on progress. Remaining flexible to the changes and anticipating potential risks/issues, owning accountabilities.
• Relationship management and communication: Interacting with people at all levels (internal/external) and communicating effectively.
• System knowledge: Proficient in Microsoft Teams and Office, SharePoint, and Workday (desirable). Able to produce clear written documents, such as letters and emails.

At Ofcom we prioritise inclusive and diverse recruitment in order to truly reflect the society we represent.

Where positions are listed as full time, we remain open to reduced hours, part-time arrangements, job shares and other flexible working options from day one of employment.  We warmly welcome applications from candidate returning to work after a break – for whatever reason.

As a disability confident employer, we offer interviews to any disabled applicant who meet essential criteria for advertised roles.  Learn more about the scheme here.

If you need information in an alternative format or have specific preferences, please contact our recruitment team.