Job Title - Sales Support 

Location - Princes Risborough, HP27

Monday - Friday 

Basic Salary - £23,000 - £25,000 per annum

The Company:

My client has been producing high quality furniture for over 100 years, and our passion for innovation in design and manufacturing is still as strong today. They continues to manufacture high quality, solid wood products at its state-of-the-art factory in Princes Risborough, Buckinghamshire, as well as sourcing products from a number of companies around the world.

The Role:

We currently have an opportunity to join our dedicated team on a full-time basis, to process orders, manage sales enquiries, aftersales, while maintaining the highest levels of customer service.

The Profile:

We are looking for a motivated individual, who is able to work independently and in a team, who is driven by excelling in service and can develop strong relationships with both customers and internal colleagues to help achieve the Company’s objectives.

Key Duties:
• Supply sales information (pre-order) to aid customers in completing their purchase order. Examples include, but are not limited to pricing, product dimensions, stock availability, lead times, the supply samples and despatch of catalogues.
• Produce sales quotes and keep a log of all quotations, including shipping and delivery quotes.
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Check, vet and confirm order details (pre-registration) to ensure all information required for accurate processing of the order is received.
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Register and process sales orders accurately and communicate acknowledgements or proforma invoices to the client.
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Track pro-forma payments with the accounts team to ensure production of the order can move forward.
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To be the point of contact for the clients’ communications after the purchase order has been placed.
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Ensure new account opening forms are accurately completed before sending onto the finance department for processing.
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Support the contract Manager in pricing for special delivery and installation requirements.
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Ensure all products returns are accurately tracked and liaise with the various stakeholders to ensure the products are received and booked in.
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Provide all information required for the completion of commercial shipping invoices to the ercol despatch department.
• Any other reasonable duties.
Competences & Skills:
You will be confident to engage with all areas of the Company, it is a hands-on role working with many departments, so it will be important to build relationships.
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Excellent communication skills, both written, visually and verbally, with the ability to communicate to all levels
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Well organised, detail conscious, able to multitask, always looking for efficiencies and better ways of doing things
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Knowledge of excel, word, PowerPoint required, Photoshop would be useful
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A flexible team player able to support and integrate within a small, hardworking and friendly team
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