Job Title: Customer Service Representative - Nights

Location: Tamworth

- Annual salary: £28,000 (Temp to Perm)

- Contract Type: Temporary to Permanent

- Working Pattern: Night Shift

Responsibilities:

• Providing exceptional customer service over the phone to resolve customer inquiries, complaints, and issues in a professional and timely manner.
• Handling inbound and outbound calls to assist customers with order tracking, delivery updates, and general queries.
• Answering customer emails and responding to customer inquiries through various communication channels.
• Keeping accurate records of customer interactions, transactions, comments, and complaints.
• Collaborating with other team members to ensure consistent and efficient service delivery.
• Identifying opportunities for process improvement and offering suggestions to enhance the customer experience.
• Demonstrating product knowledge and providing accurate information to customers.
• Maintaining a calm and patient demeanour in challenging situations to effectively de-escalate customer concerns.
• Following company policies and procedures to ensure compliance with industry regulations.
• Upholding the company's values and promoting a positive brand image.

Required Skills and Qualifications:

• Previous experience in a customer service role, preferably in the logistics industry.
• Excellent communication skills, both verbal and written, with a professional phone manner.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Exceptional attention to detail and accuracy when handling customer information.
• Proven ability to work independently and as part of a team in a fast-paced environment.
• Proficient in using computer systems and customer relationship management (CRM) software.
• Ability to multitask and prioritise tasks effectively.
• Empathy and patience to handle customer concerns and provide satisfactory resolutions.
• Flexibility to work night shifts and occasional weekends.

Join our client, a reputable logistics company, as a Customer Service Representative - Nights. You will play a crucial role in providing top-notch customer service and ensuring customer satisfaction. The successful candidate will have the opportunity to grow within their team and contribute to their ongoing success.

Note: Only shortlisted candidates will be contacted.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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