System Support Analyst 

Watford, Hertfordshire 

£30,000 - £35,000

37 hours per week

At Watford Community Housing, we provide vital services that help people to live better lives. We are looking for an experienced Housing System Support Analyst to join our IT team and help us deliver multiple high performing Housing Management systems to our customers.

What’s the role?

As part of our IT team, you will use your technical skills to help us deliver high-quality housing services to our customers. You will be maintaining, configuring and optimising Housing related applications, ensuring they're always running at peak performance.

The right candidate will need the ability to communicate clearly to customers, they will take a strategic approach to the upkeep and administration / testing of our Housing management systems whilst taking personal responsibility for delivering a quality service to our customers.

You will work effectively and proactively with colleagues to maintain our housing systems information.  

In this role you will need to:

• Ensure a high standard of customer service.
• Take personal responsibility for maintaining our Housing Management Systems.
• Proactively keep up to date with product and function releases.
• Produce and maintain system documentation, user guides and conduct training sessions.

• Deliver on our corporate objectives.

What are we looking for?

You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You will have an excellent grasp of housing management products and know how to troubleshoot and keep customers up to date with progress. You will have a background in technical support, and a knowledge of the housing sector would be a distinct advantage.

Essential:

• Experience working with MRI systems or similar housing related products.
• Experience of working in a systems support role.
• Training technical and non-technical users and provide on-going system support.
• Excellent communication and customer facing skills.
• Maintain a satisfactory DBS check.

Desirable:

• Experience of working with the MRI Housing BPM Toolkit.
• Experience with writing, debugging and scripting tools.
• Knowledge of Linux operating systems.
• SQL / Progress database knowledge.
• Housing Sector knowledge

What can we offer you?

We know that people are our most valuable assets, so we offer a range of benefits including 28 days’ annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.

How we work

We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role.

The closing date is Friday 12 July 2024, (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place in the week commencing 15 July 2024.