Customer Service Representative
Posted 2 days ago by Talent84 LTD
Customer Service Representative, Haltwhistle
Salary up to £26,000 per annum, excellent benefits
Our client is a market-leading global manufacturing organisation based in Haltwhistle and they seek a competent customer service administrator to join their busy sales and service department. The successful candidate will act as key point of contact for customer enquiries across multiple channels.
Responsibilities
- Act as key contact for Customer Accounts and their queries
- Respond to telephone and email enquiries
- Provide customers with updates on invoice delivery queries and liaise with third parties to ensure timely delivery
- Issue refunds and returns with accuracy
- Liaise with logistic providers to ensure smooth shipping and transport processes
- Respond to and monitor customer feedback
- Support with all other adhoc administration
Key Criteria
- Experience in a fast-paced customer service environment (essential)
- Exceptional attention to detail
- High proficiency in IT packages and competent user of Excel
- Ability to work well under pressure and working towards tight deadlines
- Proven background in providing impeccable customer support
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- SGCSR
- Job ID:
- 221924203
- Applications:
- Be first to apply
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