1 x Customer Liaison Officer , 12 month fixed term contract working 37 hours per week, Monday to Friday

Do you thrive on building relationships and ensuring customers feel valued? Are you a natural communicator with a knack for problem-solving?

Colchester Borough Homes (CBH) is seeking a passionate and organised Customer Liaison Officer to join our team. In this pivotal role, you’ll be the primary contact point for residents during planned works on their homes.

What you’ll do:

Support residents throughout the project lifecycle, from introductions to aftercare. Ensure residents understand works, prepare their homes, and explore alternative arrangements if needed. Advise residents on choices and explain project timelines. Liaise between contractors, staff, and residents for smooth communication. Provide ongoing support, address concerns, and manage access issues during works. Offer aftercare advice to residents once projects are finished. Build and maintain positive relationships with all stakeholders. Champion vulnerable residents’ needs during major projects. Organize and conduct resident engagement activities.

We’re looking for someone who:

• Has excellent communication and interpersonal skills, with the ability to build rapport and trust.
• Thrives in a fast-paced environment, demonstrating excellent organisational and problem-solving skills.
• Maintains a positive and helpful attitude, ensuring residents feel valued and supported throughout the project lifespan.
• Possesses a strong commitment to equality and diversity.
• Is a team player who enjoys collaborating to achieve shared goals.
• Has an understanding of relevant legislation and CBH policies.

In return, we are offering a competitive salary and excellent benefits including:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Local Government Pension Scheme with a 20.8 % employer contribution
• Generous annual leave entitlement
• Employee Benefits Platform
• Provision of a smartphone and laptop
• Discounted gym member – corporate membership rate at Leisure World and the Northern Gateway

Interview date: tbc

Equality & Diversity Commitment

Colchester Borough Homes is an equal opportunities employer. As part of our continued commitment to Equality and Diversity, and to help ensure our workforce reflects the community we represent, we welcome applicants from all backgrounds, and applicants who have status as an individual with a physical or mental disability. We are a Disability Confident Employer and a Mindful Employer. We also hold accreditations for Working Well, Investors in People Gold status and we are members of the Armed Forces Covenant.

How to apply:

Step 1 – Read the advert, Job Accountability Statement and Person Specification

Step 2 – Click ‘Apply online’ below and complete the application form in full, ensuring that you indicate how you meet the criteria contained within the Person Specification

Step 3 – Press ‘submit’