Coulter Elite Resourcing are looking for an experience automotive Service Advisor. We are working with a leading provider in the automotive industry dedicated to offering exceptional service and repair solutions to our valued customers. They pride themselves on their commitment to customer satisfaction and offer a very high levels of service across the dealership.

We are looking for a motivated and customer-focused Automotive Service Advisor to join our client’s team. The successful candidate will act as a liaison between their customers and service technicians, ensuring a seamless service experience from start to finish.

Key Responsibilities for Service Advisor:

• Customer Interaction
• Greet customers warmly and provide excellent customer service.
• Listen to customer concerns and accurately document vehicle issues and service requests.
• Explain recommended repairs and maintenance services to customers, ensuring they understand the work to be performed and the associated costs.
• Schedule service appointments and manage the service workflow to ensure timely and efficient completion of work.
• Coordinate with technicians to obtain diagnostic information and communicate updates to customers.
• Ensure all customer authorizations are obtained before proceeding with repairs.
• Identify opportunities to upsell additional services and products that would benefit the customer’s vehicle.
• Provide cost estimates and prepare detailed invoices for services performed.

If you think you have the relevant skills and experience as a Service Advisor in the automotive industry then please apply to Mark at Coulter Elite today