• Extensive experience as a Business Analyst within the professional services arena, particularly in accounting, tax, HR, and payroll services, ideally within outsourcing.
• Proven track record of documenting and improving business processes within outsourcing
• Experience working on process automation, AI, and technology integration projects.
• Experience in developing business cases and ROI proposals for improvements

Job Title: Business Process Analyst - Professional Services (HR/Payroll/Tax)

Location: REMOTE

Day Rate: £375 - £400 P/Day

Duration: 6 months (likely to extend)

Mandatory Experience:

• Extensive experience as a Business Analyst within the professional services arena, particularly in accounting, tax, HR, and payroll services, ideally within outsourcing.
• Proven track record of documenting and improving business processes within outsourcing
• Experience working on process automation, AI, and technology integration projects.
• Experience in developing business cases and ROI proposals for improvements

The role:

Process Documentation and Validation:

• Engage with various business units to document key processes thoroughly by analysing existing SOP material, shadowing key stakeholders, interviewing operators and producing detailed process maps.
• Validate processes through stakeholder interviews, workshops, and analysis to ensure alignment with day-to-day processes.
• Identify process flaws, scalability issues, and control gaps in each process and document findings, risks and recommendations.
• Ensure all documentation is accurate, comprehensive, and up to date and stored in a centralised MS Teams repository.

Process Analysis and Improvement:

• Analyse documented processes to pinpoint inefficiencies and areas for improvement.
• Work with cross-functional teams to gather data and insights to validate proposed improvements including our fanatical client experience approach.
• Propose solutions leveraging data, AI, process automation, and technology to improve and scale processes.
• Develop business cases for proposed improvements, including cost-benefit analysis working closely with Fractional CIO and the board.
• Ensure proposed solutions align with business goals and regulatory requirements.

Implementation Support:

• Support the implementation of approved process improvements.
• Assist in developing training materials and conducting training sessions.
• Monitor the effectiveness of implemented solutions and make necessary adjustments.
• Provide ongoing support and troubleshooting as needed.

Reporting and Communication:

• Lead weekly process improvement sessions for the dedicated project team (Wednesdays)

To apply please click the "Apply" button and follow the instructions.

For a further discussion, please contact Aaron Perdesi on (phone number removed) or email directly at