We are working alongside a a world leader in the design and manufacture of bespoke electrical heating and cooling solutions who are looking to expand their team with an experienced Service Coordinator.  The role offers hybrid working as well as flexible working hours

The successful candidate will be responsible for coordinating and overseeing the delivery of services, acting as a liaison between clients, service providers, and internal teams to ensure that services are delivered efficiently and effectively.

The ideal candidate will demonstrate proven experience in a customer service or service coordination role with strong communication, organizational, and problem-solving skills.
Applicants will show ability to work effectively in a fast-paced environment and manage multiple priorities.

Job Responsibilities - - - - - - - -
Service Quote Preparation: Review client requirements and specifications to prepare accurate service quotes.
Securing Service Orders: Communicate with clients to negotiate and finalize service agreements.
Delivering Services: Schedule service appointments considering client preferences/ technician availability/work permits and offshore certification.
Monitor service delivery progress, address any issues or delays, and provide updates to clients as needed.
Communication: Serve as the main point of contact for clients regarding service requests, updates, and issues.
Resource Management: Coordinate and manage resources such as staff, equipment, and materials to support service delivery.
Invoicing: Generate and send invoices to clients based on completed services and agreed-upon terms.
 
Technique Recruitment Solutions are a specialist manufacturing recruitment company based in Norwich