Quality Assurance & Practice Lead / Lowestoft / £12.48 per hour / Permanent / 30 hours
 
We are seeking Quality Assurance and Practice Lead that will join the Supported Living team supporting individuals with Learning Disabilities and autism across 7 houses in and around Lowestoft. Working closely with the Director and Service Manager you’ll be responsible for ensuring the Supported Living team in Lowestoft complies with appropriate social care quality standards, such as CQC, Local Authorities and policies and procedures.
 
Our client provides high quality social care support for people with learning disabilities, autism, and complex needs across Suffolk and beyond in the home and in the community. They are a leading social enterprise that is highly regarded by their customers for providing social care support with a difference.
 
The Role:
 
The role will involve, planning, facilitating and monitoring quality assurance processes and working with others in the team to ensure all actions are completed and followed up.

This post is for 30 hours / week and you will be based in Lowestoft. There may be some home working required at times. The hours will be mostly office hours over 4 days with some evenings or weekends if needed to accommodate visits and audits when customers are home.
 
Duties include:

• Review and complete compliance/quality audits/spot checks on a regular basis
• Maintain and update care files, medication and H&S records, making recommendations where appropriate
• Ensure customer service needs are met alongside the company’s customer charter
• Work within GDPR guidelines, maintaining confidentiality
• Auditing GDPR practices locally, ensuring standards are met
• Write and update manual handling risk assessment
• Communicate effectively with the management team, building positive relationships
• Write personal risk assessments for customer support plans
• Acting as a mentor, providing direction, shadowing and support as required
• Supporting with development plans, care certificate, witness testimonials for RQF
• Assess customer requirements/needs
• Support conversations with families

Experience and skills required: 

• Effective communication skills across a range of contacts
• Experience of working with people in a care setting, including provision of support to those with learning disabilities, intimate care, supporting complex needs and risk assessment
• Awareness of relevant H&S and care legislation
• Quality Assurance experience
• Knowledge and awareness of GDPR legislation
• Knowledge of legal requirements in health & social care
• Competent in total communication and PBS
• Good numerical skills and an understanding of statistics
• Good IT skills
• Good planning and organisation skills
• Good report writing and presentation skills

Please note due to the nature of this role, all new appointments are subject to a satisfactory enhanced DBS with Children and Vulnerable Adults’ Barred List checks, along with all other pre-employment checks in line with Safer Recruitment guidelines.
 
For more information on this vacancy, please contact Megan Reeve or Georgia Dudley at the Diss office or apply below.