Housing Area Manager - Expiring soon!
Posted 2 days ago by Anchor
- Housing Area Manager
- Up to £45,625 per annum
- 37.5 hours per week
- Wolverhampton/Birmingham
About the role
As an Area Manager within our Housing team you will take ownership of the management, development and support of the local area team to deliver excellent resident service and engagement.
This role requires you to work within communities on a regular basis engaging with residents and colleagues to ensure great service and high standards of compliance.
Key responsibilities include:
- Identify and improve key business performance using a balanced scorecard that will include business performance (occupancy and debt in particular), resident experience (CSAT, engagement), safety and compliance, budget performance and colleague performance and engagement
- To manage, develop and support local area team to deliver excellent resident service and contribute to driving change in line with Anchor business aims and objectives
- To contribute to and deliver the rented housing strategic plan at a local level and drive a continuous improvement culture
- Ensure local service delivery is compliant with all regulatory, statutory and internal governance/policy requirements
The Area Manager role is a key position; we need customer focused individuals who have exceptional customer service standards. You should put the customer at the heart of your decision making and be an ambassador for our values.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 34159
- Job ID:
- 221930932
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