Connect2Luton are excited to recruit an Administrative Support Officer on behalf of Luton Borough Council.

Main purpose of position:

To provide a comprehensive and administrative support service for managers and staff across ASC.

Administrative support officers in ASC are committed to the achievement of departmental service objectives and priorities. They provide support to all staff within ASC, co-ordinating specific tasks and activities across the service as well as the co-ordination of systems and process to ensure ASC services can be delivered efficiently and effectively.

As a Administrative Support Officer, you will be responsible to:

·Provide business and administrative support to ASC, including managers and staff, to ensure the effective performance and delivery of service priorities.

·Provide administrative support to ASC managers and staff including dealing with enquiries, telephone calls, reception duties, contacts with service users and other LBC departments, taking a proactive, customer focus approach to achieving good outcomes for service users and their carers.

·Process invoices, ordering and other budgetary tasks for authorisation to maintain the financial operations of the service including banking payroll and maintaining appropriate financial records. Liaise with other LBC departments to ensure timely and efficient financial administrative processes.

·Under the direction of managers, maintain and collate management information to monitor and meet team and service quality and performance standards.

·Assist managers in analysing and interrogating performance reporting and exception reports. Assist with audits of ASC work for managers. Monitor complaints received by the service under the complaints procedure and ensure compliance with deadlines in responding.

·Assist ASC staff in arranging meetings and co-ordinating arrangements for attendance. To attend meetings where required, taking minutes at these meetings and distributing them as directed. Prepare and finalise all relevant paperwork requirements for meetings.

·Assist and support managers in the recruitment of staff by co-ordinating interview arrangements and following up administrative HR processes that may be required.

Skills and Experience

• Demonstrate experience of providing administrative support and competence in the use of IT systems
• Demonstrate a good standard of written and oral communication skills
• Undertake accurate records of meetings maintain work related records, note taking and preparation of minutes
• Able to telephone and receive calls or other means of communication from service users and professional and to gather and record information accurately and effectively
• Able to recognise when discrimination is taking place in service delivery or in the workplace and able to seek appropriate management advice when identi
• Demonstrate knowledge of Microsoft packages (Word, Excel, Access, Outlook and the use the internet
• RSA 2 or WP Level 2 or equivalent experience
• It/MIS Systems, WP and spreadsheet packages, administrative procedures, including using database

About Us

Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.

Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.

We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.