Call Centre Manager
Posted 2 days ago by JOB Consultancy
Call Centre Manager
Working hours – Monday to Friday 9am-5:30pm
Salary £35k+ dependent on experience
My client, a forward thinking, exciting organisation are looking to recruit a Call Centre Manager to join their growing team. They are looking for a highly motivated and experienced Call Centre Manager to oversee 4 Team Managers, looking after specialist teams.
The Call Centre Manager will be responsible for overseeing the day-to-day operations ensuring the team meets and exceeds performance targets. This role requires a strong leader with excellent communication skills, a strategic mindset, and a passion for driving results.
Key Responsibilities:
- Leadership & Management: Lead, mentor, and motivate a team of 4 team leaders to achieve individual and team targets
- Performance Monitoring: Track and analyse key performance indicators (KPIs) to ensure operational efficiency and effectiveness
- Customer Service: Maintain high standards of customer service and handle escalated customer issues promptly
- Training & Development: Develop and implement training programs to enhance the skills and performance of staff
- Process Improvement: Identify opportunities for process improvements and implement changes to enhance productivity and customer satisfaction
- Reporting: Prepare regular reports on team performance, customer feedback, and operational issues for senior management
- Compliance: Ensure all operations comply with company policies, industry regulations, and legal requirements
Qualifications & Experience:
- Proven experience as a Call Centre Manager
- Strong understanding of call centre operations
- Excellent leadership, communication, and interpersonal skills
- Ability to analyse data and develop strategies to improve performance
- Experience in training and development of staff
- Strong problem-solving skills and ability to handle challenging situations
If you are interested in this role and feel you have the necessary experience, apply for consideration.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- kabas.fay.,ccm
- Job ID:
- 221931433
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