Join Our Team as a Service Desk Analyst!

Are you passionate about IT and customer service? Do you thrive in a dynamic environment where you can make a real difference? If so, we have the perfect opportunity for you!

Position: Service Desk Analyst

Location: Nottingham NG7

About the Role:

As a Service Desk Analyst, your primary focus will be providing IT support for new and returning students and applicants. This is an exciting role where you'll play a crucial part in ensuring a smooth and efficient IT experience for our users.

Key Responsibilities:

• Provide excellent customer service and IT support to students and applicants.
• Troubleshoot and resolve issues related to Windows operating systems, Office products, and wireless network connectivity.
• Actively listen to user concerns and focus on details to deliver effective solutions.
• Maintain motivation and adhere to processes to ensure consistent support quality.
• Confidently raise questions and seek support when needed to continually improve service delivery.

Key Skills Required:

• Excellent Customer Service Skills: Your friendly and professional demeanor puts users at ease.
• Proficient IT User: Strong skills in using and troubleshooting Windows OS, Office products, and wireless networks.
• Active Listener: Understand user needs and concerns effectively.
• Detail-Oriented: Ensure accuracy and thoroughness in all support tasks.
• Self-Motivated: Take initiative and remain motivated to provide the best support.
• Process Adherence: Follow established procedures to maintain service consistency.
• Confident Communicator: Raise questions and seek support confidently to enhance service delivery.

Preferred Experience:

• Previous experience working on an IT Service Desk or in a customer-facing service role is significantly advantageous.

Why Join Us?

• Be part of a supportive and dynamic team.
• Opportunity to make a meaningful impact on the student experience.
• Enhance your IT and customer service skills in a rewarding environment.

If you're ready to take on this exciting challenge and help us provide top-notch IT support, apply now!

Join us in creating a seamless IT experience for our students and applicants. We look forward to welcoming you to our team!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.