Role: Customer Services Assistant  

Ref: PV11151

Location: Loughborough

Salary: £12.00 per hour  

Hours: Monday to Friday 08:30am – 4.15pm Saturday mornings 9.30am – 12.30pm

JR Personnel are an employment agency acting on behalf of a client based in Loughborough town centre, our client is a well-established financial services organisation who pride themselves on offering excellent customer service in a friendly, small team and seeking a Customer Service Assistant to work in branch.

The ideal candidate will be customer focussed with a positive, can-do attitude and ideally have experience in a customer facing role.

Role profile:

• To carry out all customer account related administration
• Providing an efficient, effective, accurate and professional service to all internal and external customers
• Adhering to all in-house compliance, policies and procedures
• Carrying out customer requests and transactions
• Accurately scan and file customer documentation
• Working flexibly as part of a team
• Helping other areas of the business as and when required

Person profile:

• Excellent customer service skills, coupled with strong administration skills
• Excellent communication skills
• Ability to plan and organise work effectively
• Team worker but ability to use initiative
• Good attention to detail
• Experience in providing customer service by phone, email, letter and office environment

Desired criteria:

• Previous experience working within a financial company or associated industry would be advantageous
• Previous administration experience
• Previous customer service experience

Please note this company does not have staff parking and requires an immediate start.

Due to the number of responses generated we are unable to get back to every applicant.  If you have not heard from us within seven days you will not have been successful on this occasion.