Customer Experience Officer
Posted 2 days ago by Niyaa People Ltd
We are looking for a Complaints handler to join the Customer experience team of a well established organisation in the Birmingham area. This role is offering a permanent position with opportunity for hybrid working as well as an easily accessible location by public transport.
Complaints Handler
Mon- Fri
Permanent
£35330 per annum
Birmingham
As a Complaints Handler, your main duties will be:
As a Complaint Handler, we would be interested in speaking to anyone with experience in:
The benefits of this role are:
If this role is of interest, please apply directly to this advert. For more information, please call (phone number removed) and speak with Megan
Complaints Handler
Mon- Fri
Permanent
£35330 per annum
Birmingham
As a Complaints Handler, your main duties will be:
- To take ownership for any complaints that go beyond the stage 1 of the complaints process liaising directly with the business to ensure the complaint is resolved
- To produce monthly case studies on service failure from all areas of the business to inform managers where service improvement is required
- To handle all customer contact and consistently in order to deliver a great customer experience
- Support the continuous improvement of services to customers across the business through the analysis and identification of the root cause for complaints
- To monitor all complaints KPIs
- To accurately log all complaints and correspondence
- Analysing and interpreting raw data and suggesting improvements
As a Complaint Handler, we would be interested in speaking to anyone with experience in:
- Customer experience officer/ customer complaints officer/ call handler/ complaints manager
- Call centre environment
- Dealing with complaints and resolutions
- Reporting on customer queries and analysing data
- Generating improvement processes to manage customer satisfaction
The benefits of this role are:
- 25 days holiday plus bank holidays
- Pension scheme - up to 8%
- Access to travel, retail and leisure documents
- A health cash plan
- Financial support and flexibility with regards to training and development
If this role is of interest, please apply directly to this advert. For more information, please call (phone number removed) and speak with Megan
- Type:
- Permanent
- Start Date:
- 02/07/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- J26536
- Job ID:
- 221932434
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