Job Title: Customer Service Advisor

Location: Rotherham

Salary: Up to £22,308 (OTE over £25,000)

Hours: 37.5 hours per week

Shifts: Operating on a rotational shift minimum 2 late nights a week & weekends on a rota basis system between the hours of: 9.00 am - 8.00 pm, Monday to Friday and 10:00 am - 2:00 pm Saturday & Sunday

Benefits:

• Great culture with a family-run business operating in the financial services industry for almost 50 years
• Scottish Widows Pension Scheme
• Westfield Health Cover - optional contribution
• PAM assist - Occupational Health and Employee Assistance programme
• 22 days holiday plus bank holidays
• Attendance Bonus
• Monthly incentive scheme along with regular outings, breakfasts and lunches

About our Client:

Our client is a family-run brokerage established nearly 50 years ago. This company has received an award recognising their outstanding service to customers and has earned a 4.9/5-star rating from clients. Employing around 150 people, some of whom have been with the company for over two decades, this demonstrates the strong commitment to their team. Staff benefits include daily breakfast and lunch, as well as various social events. They also provide the opportunity for employees to study for the CeMap qualification with comprehensive support.

Not only does our client support their team but they also support their community by donating gifts to local children at Christmas.

About the Role:

As the first point of contact for customers, you will provide information on a range of product products, and services and cover any queries they may have regarding eligibility for a loan and the underwriting process. Full training will be provided across mortgages, remortgages, and secured and unsecured loan products along with ongoing training and development to enhance your skills in achieving your objectives. Bonuses are paid when a customer enquiry converts to an application.

Responsibilities:

• Taking inbound and making outbound calls to customers
• Providing information on products and services to customers
• Working as part of a team to meet SLAs
• Meeting conversion targets
• Supporting the wider sales and underwriting teams

Experience required:

• Customer Service and Sales ability
• Target driven
• Team player
• A high level of grammar, numeracy and computer literacy will be required

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.

• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.

• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.

• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.

• Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.

• Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.

• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.

• Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.

• Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Customer Service Advisor please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC