Job description

Concept Resources are proud to be working with a growing Facilities firm based on the Birmingham Business Park, who are looking for a Scheduler to join their reactive works team. Main tasks will include scheduling for Engineers work using client-specified systems, liaising with engineers on a daily basis, ordering parts, and booking visits with clients. The ideal candidate will have had previous experience in a similar role - preferably in a facilities firm, and will be able to manage their own workload with key organisational skills.

Key Responsibilities:

• Ensure efficient resourcing of work orders
• First time fix culture, full mobile and operational control, maximising productivity
• Ensure all Sub-Contractors adhere to our standards, policies, and procedures
• Report any problems/issues to the Line Manager
• Understand and respect the engineers and their role
• Achieve the highest standards of customer service and service delivery
• Understand and meet the objectives of the client
• Support and help control and maintain agreed direct labour to sub-contractor ratios
• Continually improve and monitor engineer performance
• Ensure full compliance with business standards
• Always work as a team player
• Develop excellent relationships with client representatives and consultants

Person Specification:

• This is a fast-paced role, so we require someone with a strong scheduling background
• Accuracy, good administration and telephone skills
• A confident individual who is able to demonstrate strong communication and customer service skills and has the ability to build relationships quickly
• Proactive and a flexible team player who enjoys being challenged
• Possessing a methodical approach to tasks, ensuring attention to detail
• Must have excellent communication and organisation skills
• PC literate - Word & Excel
• Ability to work in a fast moving and dynamic environment

8 hour shift Monday to Friday, between the hours of 8am and 6pm on rota, and occasional Saturdays for which you will be paid extra.

Have the relevant experience? Apply now or call (phone number removed) for more details.

Job Types: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Experience:

• Scheduling/Planning: 2 years (required)