Are you an experienced Customer Services assistant looking for your next career move?

Our established manufacturing client based in Sittingbourne is seeking an experienced Customer Services Assistant to join their established friendly team.

Our client has been in business for over 70 years in manufacturing and has over 900 associates in 28 offices and production facilities in 13 countries to support their client’s needs. Due to business growth, our client is seeking an experienced Sales support administrator to join their business.

Hours: 37.5 - Monday - Friday - Flexitime

Benefits: Parking, Pension, Flexitime, Gym, 23 days hol + Bank Holidays, Company events, cycle to work scheme, etc.

Overview of the role:

To coordinate and monitor the progression of customer orders through the system ensuring accuracy is always maintained, and to provide administration support to the account manager and project managers where necessary.

Key Accountabilities

• To pro-actively monitor the progress of orders, identifying issues, changes, developments, and potential problems
• To be the daily interface with the client on all order issues, dealing with inquiries in a professional and timely manner
• To process sales quotes, sales orders, and purchase orders through the system
• Communicate order requirements to the internal teams for completion of orders
• Preparation and processing of Packing Lists as needed
• To organise customer deliveries, including quoting, raising freight purchase orders, and administration of all freight forwarding documentation for global shipments
• Liaise with customers, warehouse, and suppliers regarding 
• General administration duties.

Suitable Candidate

• Previous Customer Service experience is essential
• Strong working knowledge of Word, Excel, and Project software
• Strong communication and administration skills
• Team player, strong interpersonal skills, self-motivated, and willing to travel to visit clients when necessary.

Due to the location of our client, the successful candidate will need to drive and have access to your transport.

Firmin Recruit are an agency working on behalf our our client.