Service Sales Team Leader
Posted 2 days ago by Airedale International Air Conditioning Ltd
The Opportunity
Due to continued growth and development we now have an excellent opportunity for a Service Sales Team Leader. The ideal candidate will work with the area supervisors and co-ordinators, drawing on engineers reports or customers' requirement to produce high quality quotations and tenders. This role will also manage a led a team of 4 within the Service Sales Department.
Role Requirements
- Manage and maintain internal quotation information and logs.
- Collate all enquiry information into quotation file including engineer report, mechanical & electrical drawings.
- Liaise with internal spare part team, technical support, field engineer and production to establish required parts and materials.
- Create detailed enquiries to 3rd party suppliers and scrutinise returned quotes to ensure value for money and accuracy.
- Work with product development and engineering department to establish alternatives to obsolete parts.
- Use costing sheet to understand margin and adjust as necessary.
- Generate well structured formal quotations to be sent to customers directly or through appropriate Service Coordinator.
- Collaborate with other departments (controls, technical support, sales) to produce collective quotations.
- Input quotations to department system, so all information is available if order is raised and job is created.
- Record and report monthly quoted values along with predicted likelihood of order, gross profit and cost of sales.
- Follow up on customer queries on quotations and more generally.
- Be an advocate for customers, taking ownership of challenges and ensuring progress and, ultimately, resolution.
Skills & Experience
- Experience of Facilities Management, HVAC Service or other Critical Engineering sectors.
- Experience of leading and developing a team.
- Excellent customer service skills
- Experience of liaising with 3rd party suppliers and sub-contractors.
- Experience of liaising with field engineering resource.
- Managing client expectations in service delivery.
Formed in the UK in 1974, Airedale is a world leader in the delivery of innovative thermal management solutions in mission critical environments like data centres.
At our heart we’re a technology company, working with huge global colocation and hyperscale clients to design, build, install and optimise precision cooling systems that operate 24/7/365 in data centres all over the world. We are engineers, we are problem solvers and we are passionate about the role that air conditioning plays in an increasingly connected world. We’re also passionate about sustainability and we’re part of the Modine group, a global organization with fiscal 2022 revenues of $2.1 billion, who’s vision is to help engineer a cleaner, healthier world.
Prospective candidates must have proof that they have the right to work in the UK.
We kindly request that recruimtent agenices do not contact us regarding the position. CVs will only be accepted directly by intrerested candidates and no speculative CVs will be accepted.
- Type:
- Permanent
- Start Date:
- ASAP
- Contract Length:
- Permanent
- Contact Name:
- Login or register to view
- Job Reference:
- SSTL1
- Job ID:
- 221933866
- Applications:
- Less than 10
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