R13 Recruitment are currently supporting a well-known business in their search for a Customer Service Advisor to join their Norwich team on a temporary to permanent basis, starting ASAP. You will be responsible for handling incoming calls, answering emails whilst providing advice and resolving problems at every level.

This is a full time, temp2perm assignment working 8.00am – 5.00pm, Monday to Friday. The offered salary for this opportunity is £12.60 per hour.

The company

This trusted utility service has been established for over 30 years and are the largest company in their sector within East Anglia, covering clients of all shapes and sizes – commercial and non-commercial. Guided by their values, they aim to continuously build on their working relationship with all stakeholders to enhance the quality of their service.

The day to day

• Handling incoming calls from external stakeholders, answering enquiries and providing support.
• Dealing with problems and taking remedial actional as required.
• Arranging annual services and deploying engineers.
• Reviewing the severity of situations and deciding whether immediate action needs to be taken.
• Accurately updating systems.

You will have/be

• Previous customer service experience, either office or face to face.
• Computer literate with working knowledge of Microsoft products.
• Excellent communication and interpersonal skills.
• Organised and accurate when handling administrative tasks.
• The ability to work under own autonomy or as part of a team.

How to apply

To hear more details about this fantastic opportunity please email your CV to Indiah Stannage - Senior Recruitment Partner (Temps) at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.