Overview:

Cotswolds Designer Outlet, launching in 2025, is looking for an Operations Manager! We have partnered with Multi-Realm to find a strong fit to launch and forward manage the operations at this aspirational outlet in Tewkesbury.

What you’ll be doing: Your primary objective is to ensure the smooth day-to-day operation of Cotswolds Designer Outlet, encompassing all aspects of operations and facilities management.

Pre-launch:

• Collaborate closely with the Centre Manager to execute the phased launch strategy, ensuring alignment with premium brand standards.
• Mobilise the site by establishing service agreements with contractors and implementing robust health, safety, and crisis management protocols.
• Ensure compliance with head office policies and relevant regulations to maintain a safe environment for all stakeholders.
• Procure and manage facilities management services and third-party suppliers to maintain high standards while optimising operational costs.

Post-launch:

• Monitor and ensure the delivery of high standards in facilities management, working proactively with suppliers and site support staff.
• Oversee all facility and contractor management (hard and soft services) and health & safety to ensure a safe environment for staff, tenants, and customers.
• Collaborate with Realm Head Office on operational projects aimed at enhancing the Centre.
• Support and deputize for the Centre Manager in managing relationships with retailers and stakeholders as required.
• Develop and drive the Centre’s ESG strategy across governance, workers, community, environment, and customer aspects.

Why pursue this role?

• Join a ground-breaking designer outlet set to revolutionise the retail experience in the Southwest.
• Opportunity to grow into a more strategic leadership role with a focus on operational excellence.
• Gain valuable mentorship in the specialist field of premium outlets.
• Be part of launching a unique, aspirational designer outlet that sets new industry standards.

The successful candidate will:

• Have a strong background in health & safety and service delivery, with a focus on premium standards.
• Demonstrate proficiency in communication, relationship-building, and contractor management across both hard and soft services.
• Previous experience in managing high-quality service delivery.
• The embodiment of Multi-Realm’s core values.