Contract Manager

Are you an experienced manager in the operations and contract management field? Are you motivated and detail-conscious, with a passion for delivering exceptional service? Our client, a leading provider of corporate accounts solutions, is seeking a Contract Manager to join their team.

As the Contract Manager/Senior Contract Manager, you will be responsible for managing the day-to-day operations and service requirements for designated client locations. You will act as the interface between clients and our client's organisation, ensuring maximum client satisfaction by meeting all contractual SLAs and service delivery KPIs. Your role will involve developing and extending the account business portfolio, exceeding client expectations through the management of on-site delivery teams, candidate resourcing, aftercare, and placement activities.

What will you be doing?

• Managing key performance indicators, including service delivery, financials, resourcing/recruitment, and cost management, to ensure maximum profitability of client accounts
• Working closely with the client relationship manager/account director to deliver account business plans and meet specific client objectives
• Sourcing and resourcing candidates, creating sourcing strategies, and managing candidate placements and assignment life cycles through a local delivery team
• Providing effective leadership to local teams, ensuring clear communication, high morale, and a positive working environment
• Building and maintaining relationships with key client contacts, regularly communicating with all key departments, and further developing the client contact network to position our client's organisation as the primary supplier
• Managing local service delivery teams, identifying training needs, planning and monitoring training activities, and coaching colleagues
• Constantly looking for ways to improve margin performance on accounts in line with company goals and making recommendations to the account director
• Managing and reducing the ongoing cost of service delivery to clients, analysing client needs, planning and delivering operations, and conducting regular service reviews with clients
• Acting as a point of referral for escalation of client issues and ensuring compliance with company policies, procedures, health and safety guidelines, and legislation

What do you need to succeed?

To succeed in this role, you will need:

• Strong people-management skills and the ability to demonstrate excellent customer service
• Business development skills and a strong awareness of the local recruitment market
• Numeracy and attention to detail
• Strong communication skills, both verbally and in writing, with the ability to work with clients and colleagues at all levels
• High levels of self-motivation and the ability to work well under pressure and tight deadlines
• Previous experience managing large volumes of temps/contractors

What's in it for you?

• Competitive annual salary of £35,000, with the potential for a company bonus
• Pension scheme to help you plan for the future
• The opportunity to work with a dynamic and dedicated team, driving the success of our client's organisation
• Ongoing professional development and training opportunities

If you're ready to take your career to the next level and be part of a winning team, apply today! We look forward to hearing from you.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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