Customer Service Coordinator

Wetherby, West Yorkshire

Full Time / Permanent

Do you want to work for a company who...

• cares for its employees & customers in equal measure?
• is serious about sustainability & the environmental impact of its products & processes?
• can provide a long-term future & personal development for those who aspire?

If yes, then read on to find out more about the job on offer.

Our client has an exciting opportunity for a Customer Service Coordinator to join their Display UK business in Wetherby. They are looking for a team player with the ability to coordinate in a demanding customer-facing environment. Working as a key member of the Project Management team you will be responsible for new business and intercompany trading support as well as account/admin support for major customers.

Key job requirements 

• Receive and coordinate customer POS Display project requirements.
• Manage the project's progression from concept and sample approval through to delivery.
• Manage all questions and queries from customers and Account Managers, collate information, and solve problems and issues.
• Coordinate actions and liaise with other departments (Production, Design, Studio, Finance, etc.) to meet customer deadlines.
• Customer-focused approach.
• Ability to manage a variety of projects at the same time.
• Ability to coordinate with others about customer activity.

Person Specification 

• Knowledge and experience in Project Management are preferable.
• Ability to work in a demanding customer-facing role, delivering against agreed deadlines and priorities with attention to detail.
• Numerate, a good team player, proficient in using Microsoft Office products such as Excel, Word, Outlook, etc. literate.
• Desire to provide exceptional levels of service.
• Excellent written and verbal communication skills and judgement of communication methods applicable to individual circumstances.
• A good education standard is required. Some experience in Customer Service is beneficial.
• Being calm under pressure, managing multiple tasks, prioritising, and meeting targets. Excellent oral and written communication skills with a high level of numeracy.
• Being able to work as part of a team and on their own initiative.
• An ability to act within the company's values, respect, integrity, and authenticity.

What's on offer...

• 25 days annual leave (plus 8 statutory) as standard
• Contributory pension scheme (plus ad hoc access to independent financial advice)
• Training & development
• Free on-site parking
• Employee Assistance - 24/7 free & confidential support to both you and your family
• Access to on-site mental health and wellbeing support
• Regular health assessments (role dependent)
• Cycle to work scheme

Who is our client?

They are a market-leading manufacturer of sustainable paper-based packaging. They care deeply about the health, safety and wellbeing of their employees, the communities in which they operate, and the service provided to their customers. 

They have an incredibly loyal and capable workforce who they invest time in developing and encourage to reach their full potential; and you too could become a valued member of their ‘family’.

They strive to create a fully inclusive working environment where people from all backgrounds are free to be themselves and succeed. They value different perspectives, skills and experiences and welcome applications from all communities.   

They are:

• A Disability Confident Employer and guarantee an interview to candidates who meet their essential criteria.
• Open to considering flexible working, such as part-time hours, hybrid working and other flexible options.
• Happy to offer a wide range of Family Friendly policies including emergency time off for dependants and to provide generous maternity, paternity and adoption leave provisions for their valued colleagues.