Customer Service Coordinator

Salary: £26-£30k

Location: Papworth Everard

Hours: Monday to Friday 40 hours a week

Start Date: ASAP

Our client is a customer-focused company working alongside hospitality clients and dedicated to providing exceptional service to their diverse portfolio of clients. We are looking for a proactive and detail-oriented Customer Service Co-Ordinator to join our clients experienced Account Management team. In this role, you will be the main point of contact for day-to-day customer queries and will play a key role in enhancing customer relationships to drive retention.

Key Responsibilities:

• Maintain customer records and update information on their inhouse IT system.
• Handle orders, queries, and enquiries from customers and colleagues.
• Communicate effectively with other departments, including Production, Transport, and Dispatch.
• Maintain several reports and spreadsheets.
• Manage service issues, including updating their CRM records.
• Order work-wear and chefs-wear garments from approved suppliers.
• Manually receive and book in garments.
• Label garments accurately.
• Conduct monthly counts of their garment inventory.
• Issue garments within the agreed timeframe with the customer.

Essential Criteria:

• Ability to work to a high standard with attention to detail.
• Ability to maintain professional boundaries and confidentiality and build relationships with people from various backgrounds.
• Excellent management skills, including the ability to prioritize and plan work to meet deadlines.
• Proactive attitude with the ability to make things happen.
• Excellent IT skills and strong verbal and written communication skills.
• Full and clean driving license.

Why Join Our Client:

• Be part of a supportive and dynamic team.
• Opportunities for professional growth and development.
• Engage in a role that combines customer service with operational tasks.

This is an excellent opportunity for a proactive and detail-oriented individual with strong customer service skills to take on a challenging and rewarding role. Interested candidates are encouraged to apply and become part of a team dedicated to achieving high standards and customer satisfaction. Please contact your Recruitment Partner, Lisa Logan at Unicorn Resourcing on (phone number removed) or email (url removed)

If this job isn't exactly right for you but you're looking for something new, please contact us for a confidential career discussion.

Unicorn Resourcing Limited is acting as an Employment Agency in regard to this Permanent opportunity.