Homeless Housing Coordinator

Enfield


I am recruiting for a local authority who is looking for someone to assist the Families & Singles Service which was established to help applicants who are threatened with homelessness or homeless to sustain their present accommodation or move into suitable private rented accommodation. The Families & Singles Service will also work collaboratively with partners to improve resilience and housing sustainment.

The Homeless Families & Singles team will provide expert advice, work closely and collaboratively with partners to prevent, or delay homelessness wherever possible, to stop people ending up in temporary accommodation or on the streets.

Key Accountabilities

To ensure our duties under the Homelessness Reduction Act are met, delivering a proactive person centred, outcome focused and end to end case management approach.

To undertake comprehensive assessments that lead to focused and co-produced Personal Housing Plans (PHP) for each applicant.

To assess applicants under the prevention and relief duties, issue S.184 final decision letters, ensuring effective communication and management of expectations with customers.

To provide specialist homelessness casework to households, ensuring that all aspects of casework are carried out in accordance with legislation, strategies, policies and initiatives set out at the national, regional and local level - through effective and regular case work supervision, advice, guidance and support.

Skilled use of all available homelessness prevention tools and collaborate with internal and external partners to improve outcomes for threatened with homeless/homeless applicants.

As appropriate, undertake the assessment and completion of high-quality risk management plans for applicants utilising information from a range of stakeholders and the applicant themselves.

Contribute to embedding safeguarding best practice across the wider Housing Advisory Service.

Contribute to the overall service goal to reduce the number of households living in temporary accommodation by assisting them in challenging landlords & court possession orders.

Provide advice and guidance to applicants by responding effectively and efficiently to enquiries maintaining the highest standards of professionalism and customer care.