Service Desk Co-Ordinator

Posted 2 days ago by Sudlows

Location:
Manchester, Greater Manchester

Due to the continued expansion of our Sudlows Service Desk Offering, we have an exciting career opportunity for an experienced and enthusiastic Project Co-Ordinator and planner. Sudlows, who work throughout the UK, have a growing portfolio of clients globally. We have over 200 staff and have achieved recent growth with ongoing expansion plans. Sudlows are keen to recruit candidates who will be part of this ambition.

The Role

The successful candidate will be a valued member of our Enterprise Services Department. We are currently looking to grow our business and this role is a key part to this vision. This role is to provide the business with coordination of resource and materials including client reports and day to day support to the project teams and other company departments where required, ensuring all tasks are carried out to the highest level of accuracy without delay.

Key tasks and Responsibilities

Overview

Assist with logistics including; agendas, actions and general administrative support for key business meetings on a weekly and monthly basis.

Co-ordinate and enable communication between all teams involved in project delivery

Regular liaison with the Health & Safety department to ensure high standards are met and project folders are updated

Manage, maintain and monitor key administrative processes such as; organisation charts, cost tracking, project team training schedule, all staff and management distribution lists.

Attend strategy and client meetings, take and distribute minutes and follow up action points with relevant team members.

Collating data to produce reports using MS Office suite

To support the team to maintain accurate, timely and legible records

To answer/deal with queries, both face to face and via the telephone in an appropriate and timely manner.

To maintain filing systems in line with organisations policies and procedures.

Support Operations Directors in all aspects of required work

Key Points

Working for multiple clients based in UK and around the world

Varied work streams for including data cabling, security and AV installations

Managing small works from start to finish

Completing complex close out documentation to be submitted to customers

Commercial awareness

Scheduling Resource – Internal and Sub- Contract

Procurement – working closely with suppliers

Customer facing – must be able to engage with customers at senior level

Working within a well structured team

Varied requirements for Microsoft software

Successful candidate to give valued add / new dynamic to the team

Busy/varied/demanding role

Personal Specification

Technical Skills and Qualifications

Proven experience in a project co-ordinator role, preferably in the construction industry

Ability to work to very strict service level agreements and understand the importance  

Some technical / engineering knowledge would be an advantage

Ability to manage a heavy workload and conflicting demands, whilst consistently producing high-quality work to tight deadlines

Experience of liaising with colleagues from operational staff to senior director level, and the ability to manage upwards

First class communication skills, personal confidence and the ability to influence others

Intermediate to advanced Word, Excel and PowerPoint skills

Accurate data entry processing experience

Attention to detail

Planning and Organising

Ability to organise own workload

Ability to prioritise work and deliver to tight deadlines

Able to maintain accurate and timely records as required by the role

Ability to identify and can solve everyday job-based problems in liaison with the relevant project manager

Working with people

Able to establish a rapport with service users as necessary e.g. clients, members of the public, other contractors etc

Understands how to encourage and influence people to get the best from them

Understands the needs of others and able to respond accordingly

Communication

Able to communicate factual information politely and courteously

Has everyday spoken skills e.g. telephone and face-to-face conversations

Has advanced written and numeric skills appropriate to the job

Able to listen, observe and report information to manager

Type:
Permanent
Start Date:
ASAP
Contract Length:
N/A
Job Reference:
Service Desk Co-Ordinator
Job ID:
221940127
Applications:
Less than 10

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