Role: Customer Service

Rate: £11.44 per hour

Location: Dodsworth

Hours: Monday - Friday, 8 hours between 8-6 (flexible start time)

Start Date: asap

First Choice are actively recruiting a Customer Service Representative to join our reputable client to support their Fulfilment team.

Training will be provided.

Key accountabilities:

• Drawing drainage maps to a high standard for all Water Authorities.
• Managing and maintaining the workload via Office 365.
• Dealing with supplier and client queries via customer service support.
• Keying intertrade orders onto system.
• Quality check completed reports.
• Ensuring maps received back from other offices are accurate and correct before including them in report.
• Ensuring correct costings are on Swift when invoicing for maps and/or reports.
• Attend Yorkshire Water to copy and compile drainage maps to a high standard. (if applicable)
• Manage the panel of workload to required search agents.

For the role you will be able to demonstrate:

• Have the drive to develop an in-depth knowledge of our suppliers, products and services.
• Have a positive, can-do attitude and excellent communication skills, working and communicating in a professional manner.
• Good IT skills, able to learn new bespoke systems to a workable level.
• Develop an understanding of the varied tasks that are required specific to the supplier and product and how those tasks affect the workflow of a customer order
• Be process driven, recognising and adhering to the required procedures with accuracy and attention to detail.
• You will achieve the SLA’s and KPI’s set by the business, working as a team to achieve set targets.

Experience/Qualifications Required

• Administration experience with a high level of attention to detail
• Experience of dealing with and managing professional relationships with external clients (in person, via telephone calls or email management)
• Full UK Driving license