Reporting to the Customer Improvement Team Lead, the Customer Administrator will collate and process a range of requests relating to the storage and use of personal data, in line with the UK Data Protection Act. As well as other Data Admin priorities such as processing orders and escalating with 3rd party suppliers. They will also speak to customers to ensure orders flow efficiently through our systems by confirming information and updating records.

A key part of the role is providing excellent customer service and taking ownership for communicating  both internal and external stakeholder in line with the service level agreements

Note: This role is part time (20 hours per week).

Key skills and experience

Experienced administrator

Proficient in Microsoft programmes.

Previous use of a CRM - desirable

Awareness of GDPR

Awareness of Data Protection Principles

Good communication skills

Experience within a customer service setting - desirable

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 to 800+ employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits and opportunities

We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

• Generous employer pension; up to 8% matched contribution 
• Income protection & life assurance 
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!  
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice 
• Unlimited access to online training and development content via our Learning Management System 
• Long service benefits and monthly employee recognition 
• Enhanced maternity and paternity provisions 
• Flexible working environment 
• Health & Wellbeing initiatives and company funded social events 

We also have monthly company meetings with star of the month awards which recognise and reward employees that have gone above and beyond, our very own football team Gigaclear FC, plus two company socials a year, and more.

Our values

Our approach is to work guided by our mission, vision and values.

Find a way, Be committed, Do the right thing, Keep it simple.