Zachary Daniels have a opportunity for a Parts advisor to join a well established and successful company who specialise in material processing and handling equipment and have been going through an exciting period of growth over the last 5 years. If you are currently working within agricultural, mechanical, construction or automotive equipment dealer then we want to hear from you! This is an exciting time to join and the successful candidate will have the opportunity to progress and develop within the company.

The role of the parts advisor is to work alongside the service control team who are committed to providing a fantastic customer experience and are able to offer a professional service to all customers.

Duties:

• Teamwork: Work closely with Service Control and engineers to ensure the correct parts are sent to repair & service jobs in expected time frames.
• Provide cover for colleagues during absences.
• Customer Service: Manage part sales enquiries from control team including having a good technical knowledge to identify and supply the correct parts.
• React quickly to internal customer demands and order parts in emergency breakdown situations from suppliers.
• Expedite Parts : Chase backorder parts either internally or directly with the supplier to ensure customer service levels are maintained.
• Place orders with suppliers, book in deliveries & follow up on shortages supplied to engineers.
• Quoting: Provide quotes for parts in a timely manner to service control to support the growth of the parts through service business.
• Process: Ensure all process are adhered to enable consistency and the correct data is added to business systems
• CRM management: Maintain accurate account details and machine population within database to aid marketing initiatives
• Company Champion : Promote all aspects of the company; from machines to customer service agreements etc
• Market Intelligence: Report any new competitive market intelligence that may be realised during any customer interaction.
• Health & Safety: Ensure that you engage and comply with company H&S policies.

• Office based role, working hours 08:30am-17:00pm

Zachary Daniels is a Niche, National & International Recruitment Consultancy.

Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics

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