Income Officer

Bristol


I am recruiting for a Housing Association who is looking for someone to carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.

Your responsibilities will include:

Delivering a comprehensive rent & service charge collection service across the region
Monitoring customer accounts for all tenures
Managing end to end processes
Engaging with external agencies including local authorities when needed
Managing evictions

To be successful in this role you'll need:

Experience in income management or debt recovery/collection.
Knowledge and experience of either social housing, home ownership or the private rented sector Excellent customer service skills.
A working knowledge of welfare benefits.
To be a self-starter with a proactive approach and possess the ability to work without close supervision.
To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
As you'll need to travel in this role, having a car and full driving licence is essential.