I am looking for an ambitious person, willing to work their way up in an IT Support environment within a fantastic company here in Lincoln. Your main responsibilities will be to provide Desktop Support and Server Administration within a Customer Service Centre environment. The ideal candidate will possess good hands-on technical skills covering business desktop computing and server administration with an understanding of TCP/IP networking and telecoms.
Requirements of the Role:
•    Experience in an IT support environment including first line; 
•    Ability to support a wide range of desktop applications across Windows and Mac, primarily Microsoft products;
•    Experience of MS server 2012 administration (Active Directory, group policies, roaming profiles, DHCP, DNS, DFS);
•    Knowledge of networking equipment (e.g. firewalls, switches, structured cabling, patch panels and an understanding of TCP/IP principles);
•    Ability to troubleshoot and maintain hardware across a variety of workstations;
•    Understanding of security principles within an office IT environment;
•    An understanding of VoIP system administration.
Duties and Responsibilities:

•    Day to day support of the office IT and VoIP systems;
•    Support and maintenance of servers and infrastructure to ensure they work effectively across the business;
•    Provide IT helpdesk support:
o    Setting up new users
o    Moving and setting up workstations, including cabling
o    Password resets and account unlocking (through Active Directory)
o    Setting up and installing IT equipment in the office
o    Troubleshooting system issues and resolving walk-in IT queries
•    Maintaining antivirus (ESET) and software security; 
•    Monitoring backup schedules and coordinate daily back up routines both locally and to Amazon S3;
•    Ensure high availability of all IT systems and infrastructure;
•    Windows updates and application updates;
•    Out-of-hours support on rotation;
•    Maintaining a disaster recovery plan and ensuring business continuity with the available resources;
•    Ensuring system and policy changes are fully documented and kept up to date;
•    Facilities management and building support where required;
•    Ad hoc IT related tasks.
•    Ability to identify priorities and multitask based on business requirements; good time management to complete support requests within the required scope;
•    Ability to deal with multiple issues simultaneously; 
•    Positive and forward thinking approach to new initiatives;
•    Takes ownership and responsibility of appointed tasks;
•    Happy to work autonomously and able to problem solve independently;
•    Flexible and adaptable to a variety of queries.
If you are a confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language then please contact me Sarah Kelly.

This is a Monday-Friday role with a Salary of £27,000

Reflect Recruitment Group is operating as Employment Agency under the Employment Agencies Act 1973.