Income Collection Advisor  

£33,043.51 per annum 

Newent, Hybrid working.  2 days minimum at Head Office 

Full Time, Permanent 

Come make a real difference as an Income Collection Advisor! 

Everyone should have a warm, safe, affordable home.   

As an Income Collection Advisor you’ll play a key role in helping us provide this for our tenants. You’ll be responsible for monitoring and managing accounts for all tenancy types, supporting tenants that fall into arrears with an aim to keep them in their homes, negotiating payment plans and providing basic welfare benefit and money advice where appropriate.  

What you’ll bring to our team  

As the friendly face of Two Rivers Housing, you’ll use your skills and expertise to deliver a great customer experience for our tenants. You will bring a passion for delivering excellent customer service and a willingness to work as part of a successful team, you will have a flexible and adaptable approach to tasks and responsibilities.   

What we’re looking for  

• Honesty and sincerity  

• Experience in working in challenging customer facing situations  

• Someone who is willing to do the right thing for our customers and colleagues  

• Someone who is willing to learn and also share their experiences  

• Someone who understands money, prioritising and budgeting  

Qualifications  

• Minimum of 4 GCSE’s grade C/4 or above  

• CIH level 3 qualification would be an advantage  

• Full UK driving licence and accessed to a car that is insured for business use.   

We recognise that no candidate will meet every desired requirement, so if your experience looks a little different but you think you can bring your great skills and can-do attitude to the role, we’d love to hear from you.  

We reserve the right to close this vacancy early if it is deemed that we have received enough suitable applications.   

Please note: This role is not open to agencies. Please do not call or email. Thank you.  

More about us  

Everyone should have a warm, safe, affordable home.   

That is the belief that we were founded on more than 20 years ago and it remains firmly at the heart of our organisation. Today, we provide more than 4,500 families with just that, and remain committed to increasing the number of affordable homes available in our communities.   

As a community-based housing association, we have deep roots in the Forest of Dean, Gloucestershire, and surrounding areas. Over the years, we have developed strong partnerships with local authorities, community groups and other partners who can help us deliver on our mission.   

Together, we make a real difference to thousands of families every single day.   

With a dedicated team of more than 150 people, we are driven to deliver the very best for our tenants – guided by our shared belief and determination to ensure that everyone has a warm, safe, affordable home.   

Need some additional support?  

We are committed to creating an equal, diverse, and inclusive workplace that creates a great working environment and a great experience for our customers. If you need any additional help or support through the recruitment process, please get in touch with our team.