Customer Relationship Manager
Posted 2 days ago by Layka Recruitment
We are seeking an experienced customer service professional to work within the customer relationship team of a worldwide organisation!
As a Customer Relationship Manager you will play a crucial role in promoting customer service excellence throughout the organisation. If you're ready to drive excellence and be the key to our transport success, apply now!
Your Responsibilities
As a Customer Relationship Manager you will play a crucial role in promoting customer service excellence throughout the organisation. If you're ready to drive excellence and be the key to our transport success, apply now!
Your Responsibilities
- Ensuring that the needs of the customers are being satisfied consistently and that excellence in customer service is promoted throughout the organisation.
- Managing and monitoring Key Account Customers and ensuring compliance with all agreed company policies.
- Providing shipment specific updates where required and escalating all client issues to the management team.
- Completing and sending client reports/KPIs/QBR and investigation reports in accordance with specific client requirements.
- Understanding client tariffs and handle quotations/pricing requests/shipping queries.
- Monitoring live bookings and customs invoice/shipping approvals.
- Identifying and implementing strategies to improve quality of service and productivity.
- Monitoring client profit and loss accounts to maintain agreed levels of profitability.
- Experience in logistics preferably in a customer focused role
- Experience in Air and Road logistics is highly advantageous' and experience in Pharma is preferable
- Good computer skills, Word/Excel/PowerPoint essential
- Ability to work successfully under pressure and excellent time management skills
- Great communication skills with strong self-motivation ability
- Analytical thinking with good numeric/ financial ability
- Type:
- Permanent
- Start Date:
- 04/07/2024
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- BH-1216
- Job ID:
- 221952315
- Applications:
- Less than 10
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