Belmont Recruitment are currently looking for a Single Point of Contact (SPOC) Advisor to work with a Nottinghamshire-based charity on a temporary basis. This is a full-time role working 37.5 hours per week (Mon – Fri). The role involves working with a substance misuse recovery charity, which will involve speaking with service users and external agencies via telephone.

Main Duties:

• Manage all calls coming into the service, responding in an efficient and calm manner and directing the clients and professionals to the most appropriate staff. This may involve screening enquiries, prescribing queries, booking appointments via electronic diary management and connecting the callers through to other staff.
• Complete assessments as/when required which may involve working face to face with the public and those who access the service.
• Gather accurate information from individuals contacting the SPOC using excellent communication skills in order to direct them to the correct element of the service.
• Maintain accurate and appropriate records in accordance with the organisations confidentiality policy.
• Ensure that essential information is supplied within the required deadlines to the appropriate authorities, adhering to the company’s confidentiality requirements.
• Work as a multi-disciplinary team working to achieve a range of outcomes.
• Work within established care pathways and referral procedures.

Essential Criteria:

• 5 GCSEs including Maths and English (or equivalent).
• Ability to work with disadvantaged/vulnerable people.
• Ability to deal with a range of queries from service users, professionals, family members and carers.
• Excellent communication and telephone skills.
• Proficient in Microsoft Outlook Office programmes.
• Ability to keep effective records including documenting relevant information onto a
• management information system.
• Employ a mature, sympathetic, non-judgemental attitude towards Service Users and their families.
• Ability to respond to a range of calls, including high risk and those in crisis.

If this role is of interest to you, please apply with your updated CV or contact Leah at Belmont Recruitment.