Job Title: Parts Advisor

Location: Watford

Salary: £27,000 basic – OTE £32,000

Hours: 8am - 5.30pm Monday - Friday. Every other Saturday morning (Paid as overtime)

Hawkfield Recruitment is currently working with a very well-established Automotive Dealer Group in the Watford area. We are looking to recruit an experienced Parts Advisor for the Aftersales team here.

This is a highly successful business that has grown significantly over the past 20 years. with locations based in London, Buckinghamshire, Berkshire and Hertfordshire, they are still growing!

Key responsibilities of Parts Advisor:  

Your key responsibilities as a Parts Advisor will be:

• Answering inbound telephone calls promptly.
• Qualifying customer requirements.
• Confirming all customer details are recorded accurately on the system and amend where necessary.
• Dealing with complaints and enquiries.
• Liaising with different departments to ensure customer satisfaction.

About You:

As a Parts Advisor, you will ideally have the following skills and attributes:

• Excellent communication skills and a good telephone manner.
• Great computer skills and the ability to multi-task.
• High levels of commitment to providing the best customer care.
• A positive and friendly attitude in the work environment.

Additional Benefits:

• Access to their in-house training academy for everyone
• Access to The Volkswagen National Learning Centre for specific roles
• Internal career progression opportunities across our various brands and locations
• Electric Vehicle (EV) Training levels 1- 4 depending on role
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

Please know that once you have applied for the Parts Advisor role, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY – alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail.